bet ji | Privacy Policy

1. Introduction

Welcome to Bet Ji. This Privacy Policy describes how Bet Ji ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access our website, mobile application, and related services (collectively, the "Platform").

By registering an account, using any feature of the Platform, or accepting our Terms and Conditions, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform.

This policy applies to all users accessing Bet Ji from Pakistan and covers all data collected across our website and app. It should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

2. What Personal Data We Collect

We collect personal data in several ways — directly from you when you register or interact with the Platform, automatically as you use our services, and occasionally from third-party partners. Here is a breakdown:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile phone number, and username.
• Identity verification (KYC): Copies of your CNIC (Computerised National Identity Card) or other valid government-issued ID when required for account verification or withdrawals.
• Financial information: Payment method details (e.g., JazzCash account number, Easypaisa wallet ID, bank account details) required to process deposits and withdrawals in PKR. We do not store full card numbers on our servers.
• Communications: Messages you send to our customer support team, including chat logs and email correspondence.
• Preferences: Betting preferences, notification settings, and responsible gaming limits you set within your account.

2.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and language settings.
• Usage data: Pages visited, features used, bet history, session duration, clicks, and navigation paths within the Platform.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location.
• Cookies and similar technologies: Session identifiers, persistent preferences, and analytics tracking data. See Section 5 for full details.

2.3 Data from Third Parties

In some cases we may receive data about you from:

• Payment processors (e.g., transaction status confirmations from JazzCash, Easypaisa, or Raast).
• Identity verification service providers used during KYC checks.
• Fraud detection and anti-money laundering (AML) screening partners.

Data Category	Examples	Source
Identity Data	Name, CNIC, date of birth	You / KYC provider
Contact Data	Email, phone number	You
Financial Data	Payment method, transaction history	You / payment processor
Technical Data	IP address, device info, cookies	Automatically collected
Usage Data	Bet history, pages visited, session logs	Automatically collected
Communication Data	Support chats, email queries	You

3. How We Use Your Data

Bet Ji uses the data we collect for the following purposes:

• Account management: Creating, verifying, and maintaining your user account on the Platform.
• Processing transactions: Handling deposits and withdrawals in PKR through supported channels including JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets.
• Delivering the service: Enabling you to place bets, participate in promotions, access the game lobby, and use all Platform features.
• Customer support: Responding to your queries, resolving disputes, and improving our service based on your feedback.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access, and complying with anti-money laundering obligations.
• Personalisation: Tailoring your experience on the Platform, such as showing relevant sporting events (PSL, T20, football) based on your activity.
• Communications: Sending service-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. We may also send promotional communications — you can opt out at any time through your account settings.
• Analytics and improvement: Understanding how users navigate the Platform so we can identify bugs, improve usability, and develop new features.
• Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests from authorities.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period. However, we do share data with a limited set of trusted partners in order to operate the Platform:

4.1 Service Providers

We work with third-party companies that help us deliver our services. These include payment processors, cloud hosting providers, fraud detection services, identity verification platforms, and customer support tools. These partners are contractually obligated to handle your data only for the specific purpose we engage them for, and to maintain appropriate security standards.

4.2 Legal and Regulatory Obligations

We may disclose your personal information if required to do so by law, court order, or in response to a valid request from a governmental or regulatory authority. We will notify you of such disclosures where we are legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

4.4 Protection of Rights

We may share data when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Bet Ji, our users, or the general public — for example, in cases involving suspected fraud, match-fixing, or money laundering.

5. Cookies and Tracking Technologies

Bet Ji uses cookies and similar technologies to keep the Platform running smoothly and to understand how users interact with it. Here is what you need to know:

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and gather anonymised analytics data about how the Platform is used.

5.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These handle session management, login state, and security tokens. You cannot opt out of these without affecting core functionality.
• Analytics cookies: Help us understand traffic patterns, popular features, and user journeys on the Platform. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings, such as language preference, notification options, and display choices.
• Marketing cookies: Used to show relevant promotional content on the Platform based on your past activity. You can opt out of these through your account settings.

5.3 Managing Cookies

Most browsers allow you to block or delete cookies through their settings. However, disabling essential cookies will affect your ability to log in and use core features of the Platform. We recommend keeping essential cookies enabled for the best experience.

6. Data Security

Bet Ji takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Encrypted storage: Sensitive data such as passwords and financial details are stored using strong encryption algorithms. We never store plain-text passwords.
• Access controls: Only authorised personnel with a genuine need to access your data can do so, and all access is logged and monitored.
• Regular security audits: Our systems are periodically reviewed and tested to identify and address potential vulnerabilities before they can be exploited.
• Fraud monitoring: Automated systems run continuously to detect unusual account activity and flag it for review.

While we do everything reasonable to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your Bet Ji account and to enable any additional security options available in your account settings.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. Specific retention periods vary by data type:

• Account data: Retained for the lifetime of your account, plus a reasonable period after closure to meet legal and compliance obligations.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years to comply with anti-money laundering requirements.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations, typically five years from account closure.
• Support communications: Chat logs and email correspondence are retained for up to two years to assist with dispute resolution and service improvement.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to any individual user.

When retention periods expire, data is securely deleted or anonymised. You may request early deletion of your data — see Section 8 for details on how to exercise that right.

8. Your Rights Over Your Data

As a user of the Bet Ji Platform, you have meaningful control over your personal information. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information in your account.
• Deletion: Request that we delete your personal data, subject to certain legal retention obligations (e.g., financial records).
• Restriction: Ask us to limit how we process your data in certain circumstances — for example, while a dispute is being resolved.
• Objection: Object to processing of your data for direct marketing purposes. You can also opt out of promotional emails through your account notification settings at any time.
• Portability: Request that we provide your data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, contact our support team with your registered email address and a clear description of your request. We aim to respond within 30 days. In some cases we may need to verify your identity before processing the request.

9. Third-Party Services and Links

The Bet Ji Platform may reference or link to other pages within our own site. This Privacy Policy applies only to data collected directly by Bet Ji. Any data you provide to third-party payment providers such as JazzCash or Easypaisa is governed by their own privacy policies, which we encourage you to review separately.

Our payment partners are selected carefully and are required to meet appropriate data protection standards. However, Bet Ji is not responsible for the privacy practices of any third-party service provider beyond the contractual obligations we place on them.

10. Minors and Age Restrictions

The Bet Ji Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has created an account or provided us with personal data, we will immediately suspend that account and delete the associated data.

If you are a parent or guardian and believe your child has registered on Bet Ji, please contact our support team immediately so we can take appropriate action. We also strongly encourage parents to use device-level parental controls to prevent underage access to betting platforms.

11. Changes to This Privacy Policy

Bet Ji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email (to your registered address) or by displaying a prominent notice on the Platform before the changes take effect.

The "Last Updated" date at the top of this page will always show when the most recent revision was made. We encourage you to check back periodically. Your continued use of the Platform after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch with our support team. You can find our contact email displayed in the footer of every page on the Bet Ji website. We aim to respond to all privacy-related queries within 5 business days.

When reaching out, please include your registered username or email address so we can locate your account and respond more efficiently. For data deletion or access requests, please also confirm your identity by providing the last four digits of the phone number associated with your account.